Shipping policy
Who we are and where orders ship from
JONESROADBEAUTY is operated by Chenzhou Beihu District Liangling Trading Co., Ltd., a company based in Hunan, China. Orders for U.S. customers are fulfilled and dispatched from our U.S. warehouse.
U.S. fulfillment and return location
Our U.S. fulfillment and return location is:
JONESROADBEAUTY
193 Targee St
Staten Island, NY 10304
United States
This is the same location used for shipping and returns. For assistance, call 973-500-3880 or contact us before mailing a return so we can provide the return instructions.
Jones Road currently ships throughout the US, Canada, UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies), Australia, New Zealand, and EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden).
US: Free standard shipping for orders over $55. For orders under $55, shipping is $6.95.
Canada: Free standard shipping for orders over $125 CAD. For orders under $125 CAD, shipping is $13 CAD. All orders ship via DHL.
UK: Free standard shipping for orders over £75 GBP. For orders under £75 GBP, shipping is calculated at checkout.
EU: Free standard shipping for orders over €85 EUR. For orders under €85 EUR, shipping is €5 EUR in Germany, France, Ireland, Italy, Spain, Netherlands, Portugal, Belgium, Austria, Finland, Luxembourg, and Monaco. For orders under €85 EUR, shipping is €9 EUR in Croatia, Cyprus, Malta, Latvia, Lithuania, Slovenia and Slovak Republic.
Bulgaria: Free standard shipping for orders over лв190. For orders under лв190, shipping is лв18.
Czech Republic: Free standard shipping for orders over 2200 Kč. For orders under 2200 Kč, shipping is 200 Kč.
Denmark: Free standard shipping for orders over 600 kr. For orders under 600 kr, shipping is 65 kr.
Hungary: Free standard shipping for orders over Ft35000. For orders under Ft35000, shipping is Ft3500.
Poland: Free standard shipping for orders over 400 zł. For orders under 400 zł, shipping is 45 zł.
Romania: Free standard shipping for orders over 500 lei. For orders under 500 lei, shipping is 45 lei.
Sweden: Free standard shipping for orders over 900 kr. For orders under 900 kr, shipping is 95 kr.
Australia: Free standard shipping for orders over A$150. For orders under A$150, shipping is A$15. Note: Orders including fragrances or other hazmat products are not eligible for free standard shipping.
New Zealand: Free standard shipping for orders over NZ$165. For orders under NZ$165, shipping is NZ$15. Note: Orders including fragrances or other hazmat products are not eligible for free standard shipping.
For Canada orders over $125 CAD, any applicable duties or import taxes will be collected at checkout.
For UK orders over £135, any applicable duties or import taxes will be collected at checkout.
For EU orders, any applicable duties or import taxes are included in the pricing. No additional fees will be incurred upon delivery.
For Australia & New Zealand orders, any applicable duties or import taxes are included in pricing. No additional fees will be incurred upon delivery. Please note: Orders containing fragrances or other hazmat products must ship via Express Shipping and are not eligible for free or Standard Shipping.
Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from info@jonseraodbeauty.shop with tracking information.
Due to shipping restrictions, we are unable to ship hazmat products (including fragrances) to Croatia, Cyprus, Malta, Spain (Canary Islands), PO boxes, APO, or FPO addresses.